Job Description - Talent Management Customer Experience Rep (Full Time, Day shift) (27544) Talent Management Customer Experience Rep (Full Time, Day shift) -27544 Job Summary
Provides interviewing, selection, data entry, and on-boarding administrative support mostly scheduling interviews in a fast paced high customer service environment.
Minimum Job Requirements
- 2-4 years of customer service and high volume office experience (hospitality, staffing agency, call centers, etc.)
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Intermediate level Microsoft Office proficiency including Excel, Powerpoint, Word, Outlook, etc.
Job Specific Duties:
- Provides exceptional customer service to all customers and co-workers, as measured by the customer service survey.
- Ensures Contractor and Traveler files are in order and in compliance with all credentialing body standards
- Performs high volume of scheduling interviews (phone, onsite, virtual, and panel) within a 3 business day turnaround ensuring the best customer experience.
- Maintains interview spreadsheet for smooth & effective handoff and follow-up of the process & communicates to the hiring managers, Recruiters, and Talent Managers of any possible complications.
- Responds to high volume of calls from leaders and applicants with the utmost customer service skills regarding application status; greets and assists incoming employees and applicants.
- Responsible for processing applicant fingerprints ensuring a timely and efficient turnaround time for Onboarding.
- Completes background checks for volunteers, contractors, or any other non-employees. Reports discrepancies and issues in a timely manner to Recruiters and/or Talent Managers.
- Provides back up and conducts required ongoing OIG/sanction checks, verification of license, CPR/CPI certification, etc.
- Supports the audits of new hire files for completeness ensuring adherence to all regulatory requirements, TM&E guidelines, etc.
- Serves as a back up with invoicing for TM&E and L&D as needed to ensure timely submission and payment.
Knowledge/Skills/Abilities:
- 1-3 years of experience in a HR office environment preferred
- Completed or pursuing Degree in HR, Education, or Psychology preferred
- Excellent communication (writing & editing) and interpersonal skills
- Ability to work in a consistent pace with high attention to details for error free data entry
- Ability to demonstrate excellent customer service behaviors such as but not limited to, proper phone etiquettes, friendly demeanor, professional appearance, fast paced environments, resourceful, conflict resolution, etc.
- Ability to create a Word document and insert pictures, work on tables, etc.
- Ability to create PowerPoint presentation to include animations sounds, create flyers, etc.
- Ability to create an Excel reports with charts, graphs, etc.
- Ability to use social media networks and an understanding of digital marketing including planning and executing digital marketing initiatives
(EOE DFW)
Updated 6/12/19 : Human Resources/Talent Management : Florida-Miami-NCHS Corporate Headquarters : HR & TALENT ACQUISITION-1000-952900 Job Status: Full Time | |
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